11 Key Results from Our Food Delivery Apps Comparison

9. Customer Service and Refunds: Policies matter when things go wrong

How an app handles missing items, late deliveries, and refunds is a practical part of the value equation that many comparisons overlook. Response times and refund policies vary, and a fast, clear resolution can save time and frustration. A good habit is to document issues with a photo and use the in-app support feature immediately; screenshots help speed claim resolutions. Track how long each app typically takes to issue credits or refunds for similar problems. If you rely on delivery for time-sensitive meals, favor platforms that deliver consistent, timely support—this reliability becomes especially important when you depend on deliveries for feeding family members or hosting small gatherings.