Practo vs 1mg Consultation: 11 Differences That Matter

11. Customer support, refunds, and privacy basics

Customer support matters when a consult is interrupted or a prescription is incorrect. Both Practo and 1mg offer in-app help and FAQ pages, but response times and refund policies can differ by case. Always check the app’s help center for refund timelines, order cancellation rules, and dispute resolution paths. On privacy, both platforms publish privacy policies that explain data collection, storage, and sharing practices; read them if you care about how your health records are handled. For extra peace of mind, export important prescriptions and reports to local storage. If you plan to use insurance, confirm with customer support whether the specific consult can be reimbursed and what documents are needed. When in doubt, capture screenshots and keep the consult summary until any follow-up issues are fully resolved.