10 Crucial Points in Our Swiggy vs Zomato Review

7. Merchant Partnerships and Restaurant View

From a restaurant’s perspective, the choice between the two hinges on commission rates, onboarding ease, and dispute resolution. High market share gives a platform bargaining power in big cities, but local demand patterns matter more in smaller towns. Restaurants often praise Zomato for discovery-driven orders, which can bring first-time customers who later become repeats. Swiggy gets credit for operational support through Swiggy Access and logistics that lower delivery friction. However, many restaurateurs have spoken about reconciliation headaches and commission pressures when discounts run high. Regional nuances matter: a roadside dosa joint may see better uptime and coverage with one platform depending on rider availability. For small businesses managing cash flow, predictability of settlements and lower backend dispute rates often weigh as heavily as gross order volume when choosing a primary partner.