11 Factors in Our Instamart vs Dunzo Review

10. Courier workforce, sustainability, and local partnerships

Workforce practices and local partnerships affect reliability and social impact. Instamart leverages Swiggy’s rider base and invested dark-store footprint, which helps with consistent routing and scale-managed rider schedules. Dunzo’s model historically engaged local couriers and shop owners, creating more direct support for small merchants in some markets. Sustainability efforts—such as bike deliveries or reusable packaging pilots—appear across players and are worth watching as indicators of long-term operating costs and carbon footprint.