11 Factors in Our Instamart vs Dunzo Review

9. Customer support, refunds, and reliability

Customer service shapes how problems get fixed. Swiggy’s larger support machinery standardises processes for refunds and order issues on Instamart, which helps with consistent policy enforcement. Dunzo’s local merchant relationships can produce fast, tailored fixes in some cities but inconsistent experiences in others because local partners differ in systems and scale. Public reviews and forum discussions show both apps get praise and complaints; the difference is often how each resolves issues in a user’s city.