11 Trip.com Booking Features (2025): Pros and Cons

7. Cancellation, refund and change policies

Cancellation and refund terms vary widely by property and airline on Trip.com. Some rates are fully refundable up to a date; others are deeply discounted but non-refundable. Because Trip.com aggregates different suppliers, policies depend on the underlying carrier or hotel rules. That means you should read the rate rules before paying, and save screenshots of the policy text shown at checkout. When issues arise, the refund process may include contacting Trip.com support or working directly with the supplier, which can lengthen resolution time. Several Trustpilot reviews note mixed experiences with refunds and the need for persistence when a refund is delayed. To protect yourself, choose refundable rates if your plans are uncertain and consider travel insurance for flights and non-refundable hotel payments. Being proactive—checking policy windows and keeping confirmation numbers handy—reduces stress if you need to change plans.