12 Flight Cancellation Refund Rules Every Passenger Should Know (2025 Update)

5. Checked baggage delay refunds

Rule summary: If checked baggage is delayed beyond a set threshold, airlines may have to refund checked-bag fees. While details vary by carrier, common industry practice and consumer guidance set domestic thresholds around 12 hours and international situations around 15–30 hours. Before refunding, airlines typically require a mishandled baggage report filed at the airport or online. What to do at the airport: file a Property Irregularity Report (PIR) at the airline’s baggage counter immediately after you discover a delay. Keep the PIR reference number, luggage tag, and any receipts for essentials you buy because of the delay. The airline often asks for proof of the fee you paid, so save your booking confirmation showing the baggage fee or the receipt. Claim steps: after the airline locates and returns your bag, follow up if you paid a fee and the delay exceeded the applicable timeframe. Request the checked-bag fee refund to your original payment method and attach the PIR number plus receipts. If the airline resists, record the conversation and move to escalation if necessary.