8 Flight Delay Compensation Rules in India You Should Know

8. How to file a claim: documents, timelines, and escalation

A clear process makes successful claims easier. Start by collecting your boarding pass, booking confirmation, SMS and email notices, receipts for any expenses, and the names and badge numbers of airline staff you dealt with. File the first complaint directly with the airline’s customer service and note the complaint number. If the airline misses its stated response window or refuses a valid claim, escalate via the DGCA grievance portal or a consumer forum with all documentation attached. Be polite but firm in follow-up emails, and set a reasonable deadline for the airline to respond. If needed, use social media channels or an ombudsman after submitting formal complaints; public posts often prompt quicker attention but always link back to your documented evidence. Keep copies of every message and maintain a simple checklist to track progress.